Ten of Clubs Studio Legal Center

♣ PicToss · Support

Support Center

Version 1.0 Effective 9 July 2026 Last updated 9 July 2026

We are here to help. PicToss was designed to make cleaning your photo and video library simple, fast, and private. If something does not work as expected, this page explains how to get help. For answers to the most common questions, see the FAQ.

Contact support

If you need help with PicToss, contact us at support@tenofclubs.dev.

Please include as much helpful information as possible, such as:

  • your device model,
  • Android version,
  • PicToss app version,
  • the issue you are experiencing,
  • whether the issue happens every time or only sometimes,
  • screenshots of the issue if helpful.

Please do not send:

  • full payment card details,
  • passwords,
  • private photos,
  • private videos,
  • unnecessary sensitive information.
Note

If you need to show us an issue using a screenshot, please blur or hide anything private first.

Business information

PicToss is provided by:

Ten of Clubs Consulting Jan Pruszkowski
trading as Ten of Clubs Studio
Business address: 3 maja 21o/10, 05-825 Grodzisk Mazowiecki, Poland
VAT ID: PL5212874999
REGON: 014936050
Email: support@tenofclubs.dev
Website: tenofclubs.dev

Support languages

We currently provide support in:

  • English,
  • Polish.

If you contact us in another language, we may use translation tools to understand and respond to your message.

Response time

We aim to respond to support messages as soon as reasonably possible.

Response times may vary depending on:

  • the number of support requests,
  • weekends and public holidays,
  • complexity of the issue,
  • whether we need to investigate a crash or purchase problem.
Tip

For urgent purchase issues, please include “Purchase issue” in the subject line.

How to report a bug

Please email support@tenofclubs.dev and include:

  • what happened,
  • what you expected to happen,
  • steps to reproduce the issue,
  • device model,
  • Android version,
  • app version,
  • whether the issue happens every time,
  • screenshots if helpful.

Please do not send private photos or videos unless we specifically request them and you are comfortable sharing them.

In most cases, screenshots with sensitive content blurred are enough.

How to request a feature

You can send feature suggestions to support@tenofclubs.dev.

We appreciate feedback.

We cannot promise that every requested feature will be added.

If you send feedback or suggestions, you allow us to use them to improve PicToss without payment or obligation.

You can read all PicToss documents in the Ten of Clubs Studio Legal Center:

Need a hand?

Ten of Clubs Consulting Jan Pruszkowski

support@tenofclubs.dev

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